Call for Appointments (323) 644-3888

Front Office Staff (Japanese)

 

Position : Front Office Staff – Bilingual in Japanese
Status : Full-Time; Non-exempt
Salary : TBD

DUTIES AND RESPONSIBILITIES:

  • Greet patient as this position is the face of the Health Center
  • Update and verify patient’s information and appointment on the NextGen Enterprise Practice Management (EPM)
  • Check to make sure that Financial Screening, program enrollment, and verification is completed at check-in
  • Enroll/Renew patient program such as Family PACT, HWLA, CDHP, PE, Sliding Scale (SS) or Self-Pay
  • Review and explain forms in the patient registration packet to patient at new patient registration and annual screening/review process for established patient
  • Maintain smooth patient flow through communication between patient, provider, Medical Assistant (MA) and other clinic support staff
  • Review and provide patient with Patient Plan printed by provider team, appointment card, and any other pertinent information attached to the patient medical record
  • Provide directions to patient on check in process at Dispensary for medications prescribed
  • Ensure proper credit/ payment is maintained on patient’s account (e.g. perform cashiering duties, posting charges, print out receipt, etc.)
  • Monitor and assure that clinic forms are replenished in a timely manner (e.g. patient intake forms, mammogram forms, etc.).
  • Forward patient’s concern and feedback to appropriate personnel with APHCV for resolution and optimization of clinic efficiency
  • Perform any other duties assigned by supervisor(s)

MINIMUM REQUIREMENTS:

  • Proficiency in written and verbal English and Japanese
  • Exceptional customer service skills
  • Ability to prioritize assignments to complete work in a timely manner
  • Proficiency in PC/MAC – working knowledge of Microsoft Office applications, NextGen, Intranet and Internet

EDUCATION/LICENSURE/CERTIFICATIONS:

  • High School Diploma and 1 year minimum working experience in front and back clinic office functions, patient scheduling and registration