Call for Appointments (323) 644-3888

Medical Interpreter (Spanish)

Position : Medical Interpreter – Bilingual in Spanish
Status : Full-time; Non-exempt
Salary : TBD

 DUTIES AND RESPONSIBILITIES:

Clinic Operations

  • Provide intake and assist with financial screening and Health History intake for limited English proficient patients.
  • Provide interpretation at various points of patient interaction to support clinic operations such as schedule patient visits with providers and patients.
  • Call patients two (2) days before their appointment to remind them of their appointment.
  • Provide either interpretation or instruction at classes for patients on various health topics.
  • Contact patients in a timely manner in response to voicemails left by patients.
  • Contact and follow up with patients who no-showed for their medical appointment(s) in accordance with the “No -Show Follow Up” procedure. Document such patient contact in EPM or EHR.
  • Forward patient’s concern and feedback to appropriate personal within APHCV for resolution and optimization of clinic efficiency.
  • Work with clinic operation and medical staff to facilitate efficient patient flow.
  • Participate in data collection and verify advanced access data as a special project as well as regular day to day activity.
  • Assist with data collection for clinic performance measures.
  • Call patients with abnormal lab results. Document such calls made in medical chart according to procedure.
  • Document encounters on the interpreter tracking system.
  • Very and schedule future appointments when necessary.
  • Submit quality of care and productivity reports to Supervisor, if any.

Translation:

  • Translate clinic documents, outreach materials and health education materials in timely manner.
  • Perform back translation to evaluate the accuracy of the translation.
  • Type set or coordinates with other staff to type set the translated material.

Professional development/others:

  • Attend APHCV staff meeting, clinic staff meeting, and other meetings as assigned by supervisor.
  • Attend trainings as assigned by supervisor.
  • Communicate training needs to supervisor.
  • Participate in agency wide event.
  • Attend a continuing education class for furthering and keeping abreast in the medical interpretation field.

PERFORMANCE EXPECTATIONS:

  • Maintains professional and excellent customer service demeanor at all times with patients, caregivers, and other staff.
  • Works as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
  • Facilitates patient flow by working effectively and efficiently.
  • Maintains open communication with other clinic staff.
  • Be available to work on Saturdays as needed.
  • Performs other duties as assigned.

QUALIFICATIONS:

  • High school diploma and 1 year minimum of substantial volunteer or working experience in the targeted community.
  • 1 year interpretation/translation experience
  • Ability to speak read and writes fluently in English and Spanish language.

Skills Preferred:

  • Proficient in PC/MAC with working knowledge of Microsoft Office applications.
  • Experience with Intranet and Internet.
  • Computer literacy in English and targeted language.
  • Basic knowledge of health in general.
  • Knowledge of targeted communities.
  • Strong communication skills.
  • Regular predictable attendance during clinic hours.
  • Ability to work efficiently, accurately, and with minimum supervision.
  • Ability to follow directions and follow up on recommendations from supervisor.
  • Ability to work with people of diverse cultural, educational, socio-economic, and linguistic backgrounds.
  • Knowledge of health care system in U.S.
  • Knowledge of health promotion and education.
  • Working experience in medical field, case management, and customer service.
  • Ability to teach or instruct others.
  • Interest in community health.
  • Detail oriented.
  • Skilled in time management with multiple priorities.