Here are guidance videos with information on telehealth to prepare you for an upcoming telehealth visit.
What is Telehealth?
How to Use Doxy Me
Preparing for Telehealth Visit Appointment
Do not let technology derail the visit
Make sure you have all the right software and/or hardware before the visit
Ask a relative or friend for help setting up your computer, tablet, or mobile phone if you do not feel up for the task.
Test technology ahead of time if possible and download/install any updates.
Turn off other programs that might disrupt the visit with notifications.
Make sure that your devices are charged, the volume is at an appropriate level and the microphone picks up your voice clearly.
Plan for your appointment like you would an in-person visit.
Write down any symptoms you are experiencing, make a list of questions you want to be answered and have your medical history readily available.
If you have a blood pressure monitor or other health devices to monitor your health at home (e.g. glucometer), have them ready.
Set the scene.
Find a quiet place to talk that will allow you a measure of privacy and a secure Internet connection.
If the most private place in the house is a closet, pantry, or garage, make sure your Wi-Fi connection reaches that far and will support a video conference.
The area should be well lit and allow you to have the camera at eye level, so you can have a direct conversation with your care provider as if you were in the same room.
Have a pen and a paper handy so that you can write down directions on how to take any medications, the next steps to follow in your treatment, the next upcoming appointment, and etc since you will not be handed physical notes or plans at the end of the visit.
Give feedback after your visit
Let us know what went right, what could be improved, and if there are any ways the team can support your future telehealth visits.
Most importantly, have patience with the process! If you do not feel comfortable with technology or find that it is difficult to communicate naturally with the care team, ask a trusted relative or friend to help troubleshoot any technical issues, or sit in on future appointments to smooth over any communication mishaps due to connectivity issues. While it may seem scary at first, telehealth could provide convenient access to medical care when you need it most.
John Marshall High School Health Center* (323) 665-1129 *Open to JMHS students only.
Our mission is to be your home for personalized, culturally accessible, quality health care services. The care we provide and the languages we speak are a reflection of the diverse community to which we belong.
APHCV receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.