Telephone and Telehealth Visits

Telephone Visits

Our Health Centers are offering telephone visits as well as in-person and telehealth visits. To make a telephone appointment with a Provider, please call (323) 644-3888.

Telehealth Visits

Frequently Asked Question: English | Español| বাংলা | 中文 | 日本語 | ភាសាខ្មែរ | ไทย | Tiếng Việt

Here are guidance videos with information on telehealth to prepare you for an upcoming telehealth visit.

What is Telehealth?

How to Use Doxy Me

Preparing for Telehealth Visit Appointment

1. Do not let technology derail the visit
   • Make sure you have all the right software and/or hardware before the visit
   • Ask a relative or friend for help setting up your computer, tablet, or mobile phone if you do not feel up for the task.
   • Test technology ahead of time if possible and download/install any updates.
   • Turn off other programs that might disrupt the visit with notifications.
   • Make sure that your devices are charged, the volume is at an appropriate level and the microphone picks up your voice clearly.
2. Plan for your appointment like you would an in-person visit.
   • Write down any symptoms you are experiencing, make a list of questions you want to be answered and have your medical history readily available.
   • If you have a blood pressure monitor or other health devices to monitor your health at home (e.g. glucometer), have them ready.
3. Set the scene.
   • Find a quiet place to talk that will allow you a measure of privacy and a secure Internet connection.
   • If the most private place in the house is a closet, pantry, or garage, make sure your Wi-Fi connection reaches that far and will support a video conference.
   • The area should be well lit and allow you to have the camera at eye level, so you can have a direct conversation with your care provider as if you were in the same room.
4. Take notes:
   • Have a pen and a paper handy so that you can write down directions on how to take any medications, the next steps to follow in your treatment, the next upcoming appointment, and etc since you will not be handed physical notes or plans at the end of the visit.
5. Give feedback after your visit
   • Let us know what went right, what could be improved, and if there are any ways the team can support your future telehealth visits.

Most importantly, have patience with the process! If you do not feel comfortable with technology or find that it is difficult to communicate naturally with the care team, ask a trusted relative or friend to help troubleshoot any technical issues, or sit in on future appointments to smooth over any communication mishaps due to connectivity issues. While it may seem scary at first, telehealth could provide convenient access to medical care when you need it most.

Getting Ready for Your Telehealth Appointment